Welcome to the WeguGo Help Center. Here you'll find answers to common questions about placing orders, joining as a partner, and managing your account.

For Customers

• How do I place an order? – Browse shops and restaurants, add items to your basket, and checkout using your preferred payment method.
• Can I track my delivery? – Yes, once the merchant confirms your order, you'll receive tracking updates via email or SMS.
• What if there’s an issue with my order? – Contact the merchant directly or use our contact form for support.

For Merchants

• How do I join WeguGo? – Use the "Join as a Partner" link in the footer or visit our merchant registration page.
• Do I get my own mobile app? – Yes, we offer branded mobile apps as part of our subscription service.
• How are payments handled? – You keep 100% of your revenue. Payments are processed via your chosen method.

For Delivery Partners

• How do I become a delivery rider? – Check our "Delivery Partner Info" page for application instructions.
• What do I need? – A valid ID, a smartphone, and a bicycle, motorbike, or car.
• When will I be paid? – Riders are paid directly by merchants or via their preferred method.