Who we are
WeGugo (“WeGugo”, “we”, “us”) provides a courier booking and delivery request service.
Personal data we collect
The data we process depends on how you use the site. Typical categories include:
- Account data: name, email, password (stored hashed), and basic profile information.
- Delivery request data: pickup/drop-off addresses, contact details, delivery notes, and job status updates.
- Support messages: information you send to us when you contact support.
- Technical data: IP address, browser/device information, timestamps, and security/log data.
How we use your data
- To create and manage accounts, logins, and verification flows.
- To accept and process delivery requests and show job/tracking status.
- To provide customer support and respond to enquiries.
- To secure the service (fraud prevention, abuse monitoring, debugging).
- To comply with legal obligations where applicable.
Legal bases (UK/EU style)
We process personal data under one or more of the following bases:
- Contract: to provide the service you request (e.g., account and delivery features).
- Legitimate interests: to run, secure, and improve the service.
- Consent: for any non-essential cookies or optional tracking (if enabled).
- Legal obligation: where we must comply with law (rare for this stage).
Note: We are not using analytics/marketing trackers at present.
Cookies
We use cookies for strictly necessary functions (e.g., security and session management). Optional categories (analytics/marketing)
are available in our consent settings for future use.
Sharing and processors
We may share data with service providers that help operate the platform (for example: hosting, email delivery, and delivery dispatch tooling),
only as necessary to provide the service. Where used, providers act as processors under our instructions.
Data retention
We keep data only as long as needed to operate the service, meet legal obligations, resolve disputes, and enforce agreements.
You can request deletion where appropriate.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to withdraw consent.
